Frequently Asked Questions

Pre-Sales Questions

Is there a minimum time contract/commitment? How soon will my account be set up and ready for use? Do I have access to update my site 24 hours a day? Can you register a domain name for me? Can you set up domains other than .com, .org, and .net? Do you offer a money back guarantee? I see some hosts offering "unlimited bandwidth". Why don't you offer this? Do you host Adult sites? Is my site backed up and how often? How fast are your connections? What are your server specifications?

Technical Questions

I changed my control panel password and now I can't get in. How do I get my email? I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? What is the path to perl? Where should I put CGI scripts for my domain? I uploaded my files, but I don't see my page?

Account and Billing Questions

Can I upgrade my plan or features later? How can I change my account or billing information? What happens if I go over the bandwidth limit for my account? What is the cost for additional features? How do I cancel my Account? What about billing and overdue policies?

Answers

Pre-Sales Questions Is there a minimum time contract/commitment? Not at all. You can pay for 1, 3, 6, or 12 months in advance. You can also cancel at any time. [Back to top] How soon will my account be set up and ready for use? Account orders are placed in a queue and are processed in the order in which they are received. Your site will be uploaded to our servers before your domain name will be accessible (about 4 hours). It takes around 24 hours for the domain name server (DNS) update to occur. As an ISP, we have no control over DNS record modification. [Back to top] Do I have access to update my site 24 hours a day? Absolutely. Whether you're a day person or a night owl, your site is available for you to update. [Back to top] Can you register a domain name for me? Can you set up domains other than .com, .org, and .net? Click Here and you can order your domain name directly through our domain trust website within a few minutes. We can supply any domain name extention that is available. [Back to top] Do you offer a money back guarantee? Yes. If for any reason during the first 30 days as a Katz hosting customer, you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service. [Back to top] I see some hosts offering "unlimited bandwidth". Why don't you offer this? Technically speaking, there is no such thing as "unlimited bandwidth." Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print. [Back to top] Do you host adult sites? Yes. We have special servers for legal adult services that comply with statute 2257 of the USC code. You must specify that your site contains mature material at the time of ordering. We absolutely in no way will tolerate child pornography. We will take action to protect our servers from such things. [Back to top] Is my site backed up and how often? It is the clients responsibility to do all back ups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility. [Back to top] How fast are your connections? Our servers are located in the Network Operations Center (NOC) in Tucson, AZ, New jersey, NJ and Dallas, Texas. The network is monitored around the clock. Please click here for more details. [Back to top] What are your server specifications? Current servers are 1 GHz Intel PIII & AMD XP 1900 machines with up to 1.5GHz of RAM. [Back to top]

Technical Questions I changed my control panel password and now I can't get in. Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel. [Back to top] How do I get my email? If you're familiar with your email client's setup, use the following information to retrieve email from your POP account: Incoming mail (POP3) server: mail.your-domain.com Outgoing mail (SMTP) server: mail.your-isp.com * set SMTP authorization within your email program to have the server authenticate you as a registered account holder. [Back to top] I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? The welcome email we send you has complete details on uploading your site to the server immediately through a FTP application.  Your setup email contains the link to view your site before the DNS resolves. After your domain is fully propagated through the system, you can upload access your website through your browser and email services.   [Back to top] What is the path to perl? #!/usr/bin/perl -- [Back to top] Where should I put CGI scripts for my domain? All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script [Back to top] I uploaded my files, but I don't see my page? If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to domainname.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml  Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename it. [Back to top]

Account and Billing Questions Can I upgrade my plan or features later? You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading. [Back to top] How can I change my account or billing information? If you need to update your account or billing information please contact us here: Account Maintenance or from your communications panel. [Back to top] What happens if I go over the bandwidth limit for my account? If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $5 per gigabyte per month. [Back to top] What is the cost for additional features? You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features. Disk space - $3 per 100MB per month. Bandwidth - $5 per gigabyte per month [Back to top] How do I cancel my Account? You can cancel your account at any time by sending email to info@katzglobal.net There are no cancellation fees, and no notice is required. Any fees paid to that point are non-refundable, unless cancellation is made within 30 days of opening the account.  [Back to top] What about billing and over due policies? Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be put on hold status and not be viewable online. There will be a $20 reactivation fee. After 20 days your site will be deleted from our servers. In order to activate your account after non payment you will be charged a $40 setup fee. [Back to top]